Delete your account

Scout Picks is developed by Aertech Labs. You can delete your account in either of the two ways below.

Delete it from the app

The fastest way, if you still have Scout Picks installed:

Open the Scout Picks app and make sure you’re signed in.
Go to your Profile and scroll to the bottom.
Tap “Delete account”.
Confirm when prompted. Your access ends immediately and you’re signed out for good.

Or request it by email

Already uninstalled the app? You don’t need to reinstall it — email us and we’ll delete your account for you:

Send the message from the email address on your account and ask us to delete it. We use that address to confirm the request is really yours, so please write from the same email you signed up with. We action these requests manually.

Signed in with Apple and turned on “Hide My Email”? You can’t send email from your @privaterelay.appleid.com address — write to us from your usual email instead, and include that relay address (shown in your Apple ID settings under “Sign in with Apple”) along with your name, so we can verify your account another way.

Cancelling a paid subscription

Deleting your account does not cancel a paid subscription. If you subscribed through Google Play or the App Store, it keeps renewing until you cancel it there — deleting the account won’t stop the charges. To cancel, open the Google Play Store or the App Store, go to your account’s Subscriptions, select Scout Picks and cancel. You can do this before or after deleting your account.

What gets deleted

Your name, profile photo and onboarding answers.
Your email address, which we replace in your profile with a non-routable placeholder so the account can no longer be signed into or contacted at it.
All of your sessions, connected Google and Apple sign-ins, push-notification tokens and any admin access — the account can no longer be logged into.

What we keep, and why

Deleting your account removes your name, email, profile photo and onboarding answers from your profile. It doesn’t erase the account entirely — a record remains that keeps your billing information and the rest of your account data:

Your subscription and billing identifiers (for example your store or RevenueCat purchase IDs) and billing history. We keep these so that later events from the store — such as an expiry, cancellation or refund — still match the right record and are handled correctly, and to meet our accounting obligations. Because these records come from the app stores and our payments provider, they may still include the email or other details you used with those services. (This does not affect whether you are charged — cancel a paid subscription in your store, as above.)
Your account settings and preferences — such as your country, language, notification and price-alert settings, bookmaker preferences and league selections — and any referral or attribution code linked to your sign-up.
The rest of your account activity and content, such as your saved picks and your notification history (the alerts and messages we’ve sent you).

Some of this information is also held by the third-party services we use to run Scout Picks — such as the app stores and our payments and analytics providers — each under its own retention policy.

How long we keep it

We keep this record only for as long as we need it to meet our billing, accounting and legal obligations. There is no fixed deletion date.